Refunds & Reprints
Last updated August 16, 2026
Every shirt we print is a one-of-a-kind product made just for you, so our policy is built around one promise: if we get it wrong, we make it right.
Damaged, defective, or wrong prints
If your shirt arrives damaged, misprinted, or meaningfully different from the design you approved, email hello@kindofpersonal.com within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement, or refund you in full if you prefer. You never pay to return a defective item.
Because it's custom-made
Each shirt is printed on demand from a design you created and approved, so we can't accept returns or exchanges for reasons like a change of mind, ordering the wrong size, or preferring a different color — there's no shelf to put a one-of-a-kind shirt back on. Please use the size guide and the 3D preview before ordering. If something feels off after delivery, write to us anyway — we'd rather find a fair solution than a technicality.
Cancelling an order
Orders go into production quickly. If you need to cancel, email us as soon as possible with your order number — if production hasn't started, we'll cancel and refund in full. Once a shirt is being printed, it can no longer be cancelled.
Lost or undelivered packages
If tracking shows your order stalled or lost, contact us and we'll reprint and reship at no cost, or refund you. If tracking shows delivered but you can't find the package, tell us within 14 days and we'll work it out together.
Design credits
Credits pay for AI design generations. A credit is spent when a design is successfully generated for you, and spent credits aren't refundable — the work they paid for has been done. An unused credit balance from a purchase can be refunded on request within 14 days of the purchase. Free promotional credits (like your welcome credit) have no cash value.
How refunds are paid
Refunds go back to your original payment method, usually within 5–10 business days of approval.